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Returns, Refunds & Exchange
Returns, Refunds & Exchange Clauses
How do I return or exchange the product?
We are always with you, before and after your purchase. As an additional measure, please read through the following terms & conditions prior to making a purchase.
Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions.
All the SALES are NON Returnable, NON Refundable & NON Exchangeable.
1. Only defected products are eligible for return, can be returned within 24 hours of receiving the merchandise. Kindly place a return request within 24 hours of receiving the merchandise. Mail your request on email id – hello@papayaa.in mentioning the order ID no. and Invoice date and reason for the return.
2. In the unlikely event that your merchandise arrives damaged, if you receive any merchandise damaged kindly do not accept the packet and return the product to the representative.
3. If you ordered the product wrongly or mistakenly. No refunds will be initiated by us. Thoroughly check the product images before ordering the product.
4. Papayaa team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed upon time.
5. Please make sure that the original product tag and packing is intact when you send us the product back.
6. Once your return through the necessary quality checks, we’d be happy to process your refund. We will personally ensure that a brand new replacement is issued to you with no additional cost provided we have stock. In case – stock is not available in the size you ordered we shall refund the amount back to the same payment mode that you used to place this order.
7. Return is not accepted if customer does not like the material or colour of the product, we suggest that the customer should read the product description and have a look at all the pictures before ordering.
8. 10-12% of colour difference depends on the screen resolution of the device used by the client and camera lights, please don’t expect an exchange or return for the same.
9. We aim to process all returns within ten (10) days. If you have any questions about your return, feel free to reach out to the Papayaa team at hello@papayaa.in.
10. All returns are subject to the discretion of Papayaa.
11. FOR INTERNATIONAL ORDERS – ALL PRODUCTS BOUGHT COMES IN – NO EXCHANGE AND NO RETURNS POLICY. PLEASE CHECK PRODUCT DESCRIPTION AND DETAILS THOROUGHLY BEFORE ORDERING. (Refer – Shipping & Delivery Policy for more information)
For any other questions or clarifications, please reach out to the Papayaa Care team at hello@papayaa.in.
How and when the product will be refunded?
1. Once your return has been authorised, we’d be happy to process your refund. Refunds will be made back to the same payment mode that you used to place this order, we will initiate the refund after we receive the item and it has gone through the necessary quality checks.
2. However refunds might take 10 working days from the date of cancellation of order